1. CONFIRMATION OF BOOKING
Bookings will only be confirmed / accepted upon receipt of general personal information and contact details in relation to all Clients/Customers.
Personal identification is required - i.e. photocopy of Passport or Drivers Licence.

2. CANCELLATION BY CUSTOMER.
In the event that you have to cancel your holiday home reservation for whatever reason, the cancellation charges will be as follows:
More than 6 weeks: Deposit will be forfeited
- 21 – 42 Days: 60% of total rental will be forfeited
- 15 – 21 Days: 90% of total rental will be forfeited
- Less than 15 Days: 100 % of total rental will be forfeited
It is strongly recommended that clients take out holiday insurance to cover the possibility of cancellation charges.

3. SECURITY DEPOSIT.
A security deposit of €150 cash must be paid per house on arrival. The deposit will be refunded on/after departure once the local supervisor confirms the houses booked were left in an acceptable condition. Any repairs to the property due to negligence on behalf of the client will be deducted from the security deposit and where this is insufficient there will be additional charges. Excessive damage to the property will be the responsibility of the person who made the booking. The supervisor may at all reasonable times visit the home during the stay or on departure.

4. UTILITY CHARGES.
Electricity is charged at a minimum rate of €6 per night for June to Sept inclusive. For the rest of the year electricity is charged at a minimum rate of €11 per night. Should the usage exceed the above charges the balance is payable upon departure. Properties with other forms of heating (Gas & Oil) will be charged per above rate and the Electricity charges will be determined by meter reading on site and payable directly to the supervisor on departure. In the event where excess oil or electricity charges have not been paid by the client upon departure, we reserve the right to deduct these charges from the security deposit or credit card.

5. CLEANING & BEDLINEN.
Final cleaning is included in the rental charge, but failure to leave the accommodation in a clean and tidy condition will result in a charge of €80 being levied. Bed linen is supplied free of charge, towels are not supplied. Towels can be rented from the on-site supervisor, details of which are available upon check-in. When a holiday home is being rented for more than 1 week you may liaise directly with the on-site supervisor if fresh bed linen is required.

6. ARRIVAL & DEPARTURE TIMES.
Check-in is between 4:00pm - 6:00pm, Check-out is between 9:00am - 10:00am. These times must be strictly adhered to. In the event that you are unable to arrive at the specified time, advance approval must be sought from the on-site Supervisor. Failure to notify the on-site Supervisor of a late arrival may result in your reservation being cancelled. We cannot guarantee acceptance of a later arrival time request, however we will endeavour to do all possible to accommodate you.

7. ARRIVAL & CHECK IN PROCEDURES
Check In is at reception at Tír Gan Éan House Hotel unless informed otherwise by your agent or accommodation representative. You will then be accompanied to your accommodation where you will be given a brief on the facilities and general house rules of Tír Gan Éan Holiday Village. Keys to the holiday home will then be given to you when you are satisfied that everything has been explained to you and the acceptance form has been signed.

8. FURNITURES, FITTINGS, & FIXTURES.
In the unlikely event that any equipment or machinery in a property breaks or malfunctions due to unforeseen circumstances, it may take up to 48 hours for it to be fixed or repaired. However we will endeavour to rectify any issues that may arise as quickly and efficiently as possible.

9. RIGHT TO DECLINE.
We reserve the right to refuse, alter or cancel a booking, even after receipt of final balance payment. In addition, the company is relieved of all liability should reserved accommodation not be available due to circumstances beyond our control. In such an instance alternative arrangements will be made in similar accommodation, or a full refund will be offered. However, no refund or liability will apply to a situation where a client is requested to vacate, or leaves of their own accord, prior to the expiration of their booking.

10. BEHAVIOUR.
We reserve the right to refuse to hand over any home to any person who, in the opinion of the management, is not suitable to take charge. Likewise, rental of the home may be terminated with no refund at the discretion of the supervisor or any officer of the company if clients/occupiers behave in a disruptive manner, cause a nuisance or disturbance, endanger the safety or well being of other clients in the complex or that of the client himself, cause damage to the property or in any other circumstances deemed reasonable by the supervisor or any officer of the company. On the expiry or other termination of rental, the supervisor or any officer of the company may remove all belongings of the clients from the home left on the property and store or otherwise deal with same as deemed appropriate. Notwithstanding the aforesaid, the sole risk in respect of such belongings shall at all times remain with the clients.

11. ACCOMMODATION CAPACITY.
For insurance reasons, the total number of clients staying in each holiday home must not exceed the maximum capacity. As the capacity in each holiday home may vary it is important that you check in advance that you do not exceed the limit which applies to the holiday home you have booked. The number of persons advertised as being the sleeping capacity for the property must not be exceeded under any circumstances and clients will be asked to leave if this is exceeded.

12. PETS.
Some pets are permitted in selected properties for a fee. Please call for approval prior to booking.

13. SMOKING.
Smoking is not permitted in any of our holiday homes. Failure to abide by this will result in the client’s deposit being forfeited for the provision of specialised cleaning services that will be required.

14. LIABILITY.
Atlantis Holiday Group Ltd., its employees or agents are not responsible for any loss of valuables or property left in the home or on site during the stay or on departure. Standard insurances are in place within the holiday complex, but these insurances do not cover the loss or damage of any personal belongings taken into the houses by holidaymakers. Should your own household policy or indeed holiday insurance not cover these items please make other arrangements.

15. GROUP BOOKINGS.
Atlantis Holiday Group Ltd.do not accept bookings from groups of parties under the age of 25, unless otherwise agreed in writing. We reserve the right to refuse to check-in such groups and will not refund any monies paid in advance in the event of non-disclosure of the age of the occupants.

16. COMPLAINTS.
In the unlikely event of a complaint, it should be brought to the attention of the on-site supervisor; otherwise it will not be valid.

17. SPECIAL REQUESTS.
Please specify your preferred accommodation unit and cot requests upon booking. Whilst we will endeavour at all possible to meet your request, it cannot be guaranteed.